Become a Certified Customer Experience Practitioner (CXP)
Developing Experience Management (XM) Leaders through a professional certification journey designed to build confidence, credibility and customer-centric transformation capability.
Professional certification for CX and XM leaders
The Certified Customer Experience Practitioner (CXP) is designed for professionals who aspire to lead customer experience and Experience Management initiatives within their organisations.
Unlike conventional training programmes, the CXP journey combines qualification review, intensive learning, practical application, assessment and professional recognition.
Certified Customer Experience Practitioner (CXP)
- Date: 16 – 18 August 2026
- Mode: Physical
- Venue: Kuala Lumpur
- Programme Director: Santhakumaran Atmalingam, CXP, ACXS
- Investment: RM3,500.00
- HRD Corp: Claimable, where applicable
Designed to move professionals from knowledge to impact
Professional Recognition
Demonstrate your capability with a respected professional designation and verifiable credential.
Practical Learning
Apply CX strategy, journey mapping, metrics, governance and culture tools immediately.
Digital Credentials
Receive a professional digital badge and certificate that can be verified and shared.
Exclusive Community
Join a growing network of Experience Management professionals across Asia.
A structured pathway to becoming a Certified CXP
Apply
Submit your CXP application online.
Qualification Review
Our Certification Office reviews your suitability.
Enrollment
Qualified candidates are enrolled into the cohort.
Learning
Attend the immersive CXP programme.
Assessment
Complete assignments and competency assessment.
Certified
Receive your CXP certificate and digital badge.
The core Experience Management disciplines
Accredited learning, verifiable credentials and digital badge recognition
The programme showcases professional achievement through a verifiable certificate and digital badge. The CPD Group is presented as the accreditation body for CPD recognition.
Santhakumaran Atmalingam
CXP, ACXS · Founder, CX Expert Asia
Learn directly from an award-winning consultant and international keynote speaker with extensive experience helping organisations strengthen customer experience, service excellence and Experience Management capability.
Built for professionals who influence customer outcomes
Everything you need to know before applying
Is this a training programme or certification?
It is a professional certification programme that includes application, learning, practical work, assessment and credential issuance.
Is the programme HRD Corp claimable?
The programme may be HRD Corp claimable where applicable. Please check with CX Expert Asia for the latest claimability status.
Do I need prior CX experience?
The programme is suitable for professionals involved in customer experience, service, operations, quality, transformation or related roles.
Will I receive a certificate and digital badge?
Yes. Upon successful completion, you will receive a verifiable certificate and professional digital badge.
Your Customer Experience leadership journey starts here.
Take the first step towards becoming a Certified Customer Experience Practitioner and join a growing community of Experience Management professionals.
Apply for the Next CXP Cohort